Last Updated: 08/07/2025

1. Introduction

Welcome to the Appliances Ambulance website, https://appliances-ambulance.co.uk/. These Terms & Conditions govern your use of our website and our services, including appliance repairs, sales (if applicable), installations (if applicable), and any other services provided by Appliances Ambulance (referred to as "we," "us," or "our"). By accessing our website, using our services, or entering into a contract with us, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree with any part of these Terms & Conditions, you must not use our website or our services.

2. Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below:

"Agreement" means the contract formed between you and us for the provision of our services, which incorporates these Terms & Conditions.

"Customer" or "you" means the individual or entity purchasing services from Appliances Ambulance.

"Services" means the appliance repair services, sales (if applicable), installations (if applicable), and any other services provided by Appliances Ambulance as agreed upon with the Customer.

"Website" means the Appliances Ambulance website located at https://appliances-ambulance.co.uk/.

"Engineer" means a representative or contractor of Appliances Ambulance who will carry out the Services.

"Quotation" means a written or verbal estimate provided by us for the cost of the Services.

"Parts" means any components or materials used in the provision of the Services.

"Call-Out Fee" means the charge payable by the Customer for an Engineer to visit the Customer's premises to diagnose a fault or provide a Quotation.

3. Our Services

3.1 We provide appliance repair services for various household appliances as advertised on our website or as communicated to you.

3.2 We may also offer appliance sales and installation services, subject to separate terms and conditions that will be provided to you at the time of purchase.

3.3 The scope of the Services will be as agreed upon between you and us, as detailed in our Quotation or other written communication.

3.4 We will use reasonable endeavors to provide the Services with due care and skill, and within a reasonable timeframe. However, we do not guarantee specific completion times.

4. Quotations and Pricing

4.1 Any Quotation provided by us is an estimate based on the information provided by you. The final price may vary depending on the actual fault, the Parts required, and the time taken to complete the Services.

4.2 Unless otherwise stated, Quotations are valid for a period of [Insert Number] days from the date of issue.

4.3 We reserve the right to charge a Call-Out Fee for an Engineer to visit your premises to diagnose a fault, even if you do not proceed with the repair. The amount of the Call-Out Fee will be communicated to you before the visit.

4.4 The price for our Services and any Parts will be as set out in our Quotation or as otherwise agreed in writing. All prices are inclusive/exclusive of VAT (as applicable) and will be clearly stated.

4.5 We reserve the right to revise our prices at any time, but any changes will not affect orders for which we have already issued a confirmation.

4.6 Additional charges may apply for unforeseen circumstances, such as difficult access to the appliance, the need for specialist equipment, or additional work required beyond the initial diagnosis. We will inform you of any such additional charges before they are incurred, where reasonably practicable.

5. Booking and Appointment

5.1 You can request our Services by contacting us via phone, email, or through our website.

5.2 We will arrange an appointment for an Engineer to visit your premises at a mutually convenient time, subject to availability.

5.3 You are responsible for providing accurate information regarding the appliance, its location, and the nature of the fault.

5.4 You must ensure that the Engineer has safe and unobstructed access to the appliance. We reserve the right to refuse to carry out the Services if access is deemed unsafe or inadequate.

5.5 If you need to reschedule or cancel an appointment, you must notify us at least [Insert Number] hours before the scheduled time. Failure to do so may result in a cancellation fee.

6. Payment

6.1 Payment for our Services and any Parts is due upon completion of the work, unless otherwise agreed in writing.

6.2 We accept payment by cash, credit/debit card, bank transfer.

6.3 If payment is not made on completion, we reserve the right to charge interest on the overdue amount at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 For larger repairs or part orders, we may require a deposit before commencing the work. The amount of the deposit will be communicated to you at the time of booking.

6.5 You are responsible for all costs incurred in the recovery of any unpaid amounts.

7. Parts and Warranty

7.1 We may use new or reconditioned Parts in the provision of our Services. Any reconditioned Parts used will be of satisfactory quality and fit for purpose.

7.2 Any new Parts supplied by us will typically be covered by the manufacturer's warranty. We will provide you with details of any such warranty.

7.3 Repairs carried out by our Engineers are typically warranted against defects in workmanship for a period of [Insert Warranty Period, e.g., 3 months] from the date of completion. This warranty covers the specific fault repaired and the Parts replaced by us.

7.4 This warranty does not cover: Any pre-existing faults not repaired by us. Damage caused by misuse, neglect, accident, or external factors. Cosmetic damage. Repairs carried out by third parties. * Blockages or issues caused by foreign objects.

7.5 If a fault develops within the warranty period due to our workmanship or a defective Part supplied by us, we will, at our discretion, either repair or replace the defective Part or rectify the faulty workmanship free of charge. Any call-out for a warranty claim may be subject to a charge if the fault is found not to be covered by our warranty.

7.6 The warranty provided is in addition to your statutory rights as a consumer.

8. Liability

8.1 Nothing in these Terms & Conditions shall limit or exclude our liability for: Death or personal injury caused by our negligence. Fraud or fraudulent misrepresentation. * Any other liability that cannot be excluded or limited under English law.

8.2 Subject to clause 8.1, our total liability to you in contract, (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement, shall be limited to the total charges paid by you for the Services.

8.3 We shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the provision of our Services.

8.4 We shall not be liable for any damage caused to your property while carrying out the Services, unless such damage is caused by our negligence. Any claim for damage must be reported to us in writing within [Insert Number] days of the damage occurring.

8.5 You are responsible for ensuring that your property is adequately insured.

9. Your Obligations

9.1 You must provide us with accurate and complete information necessary for us to provide the Services.

9.2 You must ensure that the Engineer has safe and unobstructed access to the appliance.

9.3 You must ensure that the appliance is disconnected from power and water supplies (where applicable) before the Engineer arrives, unless otherwise instructed.

9.4 You are responsible for ensuring the safety of the working environment for our Engineer.

9.5 You must notify us of any known hazards or risks at your property.

10. Cancellation and Termination

10.1 You have the right to cancel your request for Services in accordance with your statutory rights. For services that commence within the 14-day cancellation period, you may be liable for costs incurred up to the point of cancellation.

10.2 We reserve the right to cancel or terminate the Agreement if: You fail to provide us with necessary information or access. You fail to make payment when due. We reasonably believe that the working environment is unsafe. Circumstances beyond our reasonable control prevent us from providing the Services.

10.3 In the event of cancellation by us (other than due to your breach), we will refund any payments made by you for Services not yet provided.

11. Intellectual Property

11.1 The content of our Website, including text, graphics, logos, and images, is protected by copyright and other intellectual property rights owned by or licensed to us. You may not reproduce, modify, distribute, or otherwise use any content from our Website without our prior written consent.

12. Data Protection

12.1 We will process your personal data in accordance with our Privacy Policy, which is available on our Website [Link to your Privacy Policy]. By using our Services, you consent to the processing of your personal data in accordance with our Privacy Policy.

13. Governing Law and Jurisdiction

13.1 These Terms & Conditions and any dispute or claim arising out of or in connection with them or their
subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation (including non-contractual disputes or claims).

14. Complaints

14.1 If you have any complaints about our Services, please contact us in writing by email or post using the contact details provided in Section 2. We will endeavor to respond to your complaint within [Insert Number] working days and will work to find a satisfactory resolution.

15. Entire Agreement

15.1 These Terms & Conditions, together with any Quotation or other written agreement between us, constitute the entire agreement between you and us relating to the provision of the Services and supersede all prior discussions, agreements, or understandings (whether oral or written).

16. Variations

16.1 We reserve the right to amend these Terms & Conditions from time to time. Any changes will be posted on our Website, and the "Last Updated" date will be revised. Your continued use of our Services following the posting of changes constitutes your acceptance of the revised Terms & Conditions.

17. Third Party Rights

17.1 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Appliances Ambulance: Address 413 Chertsey Road, Twickenham Greater London TW2 6LS Email: [email protected] Phone: 07723 559910