Last Updated: 09/07/2025

1. Introduction

Welcome to the Appliances Ambulance website, https://appliances-ambulance.co.uk/. At Appliances Ambulance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect,
use, and share your personal data when you use our website and our services. It also outlines your rights regarding your personal data.

Appliances Ambulance (referred to as "we," "us," or "our") is the data controller responsible for the personal data we collect and process. We are committed to processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Appliances Ambulance Address: 413 Chertsey Road, Twickenham Greater London TW2 6LS Email: [email protected] Phone: 07723 559910

3. Information We Collect

We collect different types of information, including personal data, to provide and improve our services.

Personal Data You Provide Directly - Contact Information:

When you contact us for inquiries, service requests, or bookings, we may collect your name, email address, phone number, and address.

Service Request Details:

When you request an appliance repair or other service, we may collect information about your appliance (make, model, issue), the location of the appliance, and any specific instructions you provide.

Payment Information:

When you pay for our services, we may collect payment details. Please note that payment processing is often handled by secure third-party payment processors, and we may not directly store your full card details.

Communications:

We may keep records of our communications with you, including emails, chat logs, and phone call recordings (if applicable and with your knowledge).

Website Forms:

Information you submit through forms on our website, such as contact forms or booking forms.Information

LogData:

Our servers automatically record information ("Log Data") created by your useof the website. This may include your IP address, browser type, operating system, referringURLs, pages visited, access times,and device information.

Cookies and Similar Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website, analyse website traffic, and personalise content. This may include essential cookies for website functionality, analytics cookies to understand website usage, and potentially marketing cookies for relevant advertising.

Analytics Data:

We may use third-party analytics tools (e.g., Google Analytics) to collect information about how you use our website. This helps us understand user behavior and improve our website.

4. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Manage Our Services:

Processing your service requests and bookings.Scheduling and carrying out appliance repairs or other services. Communicating with you about your service requests. Managing your account.

To Communicate With You:

Responding to your inquiries and requests. Sending you service updates and confirmations.Providing customer support.

To Improve Our Website and Services:

Analysing website usage and trends. Developing new features and services. Troubleshooting technical issues.

For Marketing Purposes:

Sending you promotional emails or newsletters about our services.

For Security Purposes:

Protecting our website and services from fraud, misuse, and unauthorised access.

To Comply With Legal Obligations:

Responding to legal requests and complying with applicable laws and regulations.

5. Legal Basis for Processing Your Information

Under the UK GDPR, we must have a lawful basis for processing your personal data. Our legal bases for processing your data may include:

Contract:

Processing is necessary for the performance of a contract with you (e.g., to provide the appliance repair services you requested).

Legitimate Interests:

Processing is necessary for our legitimate interests, provided that your rights and freedoms do not override theseinterests. Our legitimate interests may include: Providing and improving our services. Analysing website usage. Marketing our services to existing customers (where we have a legitimate interest and comply with PECR). Ensuring the security of our website and services.

Consent:

We may rely on your explicit consent to process yourpersonal data for specific purposes, such as direct marketing communications. You have the right to withdraw your consent at any time.

Legal Obligation:

Processing is necessary for us to comply with a legal obligation.

6. Sharing Your Information

We may share your personal data with the following categories of third parties for the purposes described above:

Service Providers:

We may engage third-party service providers who assist us in delivering our services, such as: Website hosting providers. Payment processors (to process payments). Analytics providers (to analyze website usage). Marketing service providers (to send marketing communications, if you have consented). IT support providers.

Delivery Partners:

If we need to arrange for the delivery of parts or appliances, we may share your address and contact details with delivery companies.

Subcontractors/Technicians:

In some cases, we may work with subcontractors or partner technicians to carry out repairs. We may share necessary information with them to fulfill your service request.

Legal Authorities:

We may disclose your personal data to legal authorities, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you if your personal data becomes subject to a different privacy policy as a result of such a transfer.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include: Secure server infrastructure. Encryption of data where appropriate (e.g., using SSL/TLS for website traffic). Access controls to restrict access to personal data to authorised personnel. Regular security assessments and updates to our systems.

While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthoriseduse or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Typically, we will retain:

Contact information and service request details for as long as you are a customer and for a reasonable period thereafter to handle any follow-up inquiries or potential claims.

Payment information will be retained in accordance with legal and regulatory requirements.

Marketing preferences will be retained until you opt-out.

Website log data is typically retained for a shorter period for security and analytical purposes.

9. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have several rights regarding your personal data:

The Right to Access:

You have the right to request access to the personal data we hold about you and to receive a copy of it.

The Right to Rectification:

You have the right to request that we correct any inaccurate or incomplete personal data we hold aboutyou.

The Right to Erasure ("Right to be Forgotten"):

You have the right to request that we delete your personal data in certain circumstances.

TheRight to Restriction of Processing:

You have the right to request that we restrict the processing of your personal data in certain situations.

TheRight to Data Portability:

Youhave the right to receive your personal data in a structured, commonly used, and machine-readable formatand to transmit it to another controller.

The Right to Object:

You have the right to object to the processing of your personal data in certain circumstances, includingfor direct marketing purposes.

Rights Related to Automated Decision-Making and Profiling:

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless there is a legal basis for such processing.

The Right to Withdraw Consent:

If we are processing your personal databased on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 2. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy. We use cookies, which are small text files placed on your device when you visit our website, to enhance your browsing experience and for analytical purposes.

The types of cookies we may use include:

Essential Cookies:

These cookies are necessary for the basic functionality of our website and enable you to navigate our site and use its features.

Analytics Cookies:

These cookies allow us to analyse how users interact with our website, such as which pages are visited most often and how users move around the site. This information helps us improve our website's performance and user experience. We may use third-party analytics tools like Google Analytics, which may set their own cookies.

Marketing Cookies:

These cookies may be used to track your browsing activity across websites to deliver personalized advertisements that are relevant to your interests. We will only use these cookies if you have provided your consent. You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. For more information on how to manage cookies, please refer to your browser's help documentation.

11. Children's Privacy

Our services are generally not directed towards children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent,
please contact us immediately, and we will take steps to remove such information and terminate the child's account (if applicable).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Where significant changes are made, we may also notify you more directly, such as by email or a prominent notice on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:

Appliances Ambulance: Address: 413 Chertsey Road, Twickenham Greater London TW2 6LS Email: [email protected] Phone: 07723 559910